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NetStorage Help

PROBLEM:
Opening Office 2007 documents Using NetStorage with Internet Explorer 7

Documents created in Office 2007 or saved as an Office 2007 document at school will not open properly when trying to download the file via NetStorage when you double-click on the file name. The file appears as a .zip file instead of a docx, xlsx, or pptx file name.

Even the file icon looks different from other documents. For example, the first file below is a .docx Office 2007 document. The second file is one created in Office 2003.

Note: This problem is not found when using the Firefox web browser.

FIX:

Method 1.

  1. DO NOT double-click the Office 2007 file in Netstorage
  2. DO click on the check box next to the file
  3. Go to File - Download. (See below.)
  4. Click on OPEN from the File Download window that appears.
  5. The file will download properly with the proper Office 2007 extension (.docx for Word, .xlsx for Excel., or .pptx for PowerPoint).

Or

Method 2.

  1. Double-click on the file name
  2. SAVE the file instead of clicking on the OPEN button from the File Download window that opens.
  3. Change the file name extension from .zip to .docx if it is a Word document, .xlsx for Excel, or .pptx for PowerPoint).
  4. The file you just saved will now open in Office 2007 properly.
  5. For example, the Office 2007 Word document, Test.zip, should be changed to Test.docx.

 

   
   
 
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